We offer a variety of convenient and secure payment options to enhance your clothing shopping experience. Here are the payment methods we accept:
Accepted Credit Cards
We welcome payments via the following major credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Additionally, for your added convenience, we also support Apple Pay. When you reach the checkout page, simply enter your card details, and rest assured that your payment will be processed securely.
What to Do If Your Credit/Debit Card Payment Is Rejected
Re – Place Your Order
In the event that your payment is rejected, you will need to place a new order. Unfortunately, we are unable to reinstate orders once a payment has been declined.
Conduct These Checks
To prevent your new order from being declined, we recommend performing the following checks:
- Card Details Verification: Carefully double – check all the information on your card, especially the expiration date. An incorrect expiration date is a common reason for payment rejections.
- Security Code Input: Ensure that you enter the security code correctly. This is the three – digit number located on the back of your card.
- Card Issuer Rejection: There is a possibility that your card issuer has rejected the payment. Since they do not always inform us of the specific reason, it is advisable to contact them directly or reach out to your bank for clarification.
- Alternative Payment Choices: If you have verified all the above and the problem still persists, try using a different card or another payment method.
Next Steps
- 3D Secure Rejection: If your payment was rejected through 3D Secure, you must contact your bank for further information.
- Error Message Handling: If you encounter an error message during the payment process, please get in touch with us as soon as possible. Provide as many details about the issue as you can, including the exact error message you received, and we will work to resolve it promptly.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to process your payment information securely. Moreover, we adhere to PCI – DSS standards to ensure the protection of your data throughout your entire clothing shopping journey.
We also take fraud prevention very seriously. All credit and debit cardholders are subject to validation and authorization by both our company and the card issuer. When making online card payments, depending on your bank issuer, you may encounter 3D Secure security measures. This could involve entering a password, receiving a security code via email or phone, or additional interactions such as fingerprint scanning or two – factor authentication, based on various authentication factors. For more information regarding these authentication processes, please consult your card – issuing bank.
Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email. If it does not appear in your inbox, please check your spam or junk folder.
Contact Us
If you have any questions or concerns regarding payment methods, feel free to reach out to us.
Address: BENEVENTO (BN), S.S. APPIA 7 C.DA SAN VITO KM258+75, CAP 82100, ITALY
Telephone: +39 393 377 8129
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC + 8)
On business days, we will respond to you within 24 hours.